Account Manager (Renewals) - UKI
GitLab
Job Description
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
An overview of this role
This position is 100% remote and will be based in the United Kingdom or Ireland.
As an Account Manager, you’ll manage the first-year relationship with new GitLab customers and guide them through a critical phase of their journey. You’ll focus on rapid activation and early value realization in the first 90 days, then sustain strategic engagement across the first 12 months to drive adoption, expansion readiness, and a smooth path to renewal. Partnering closely with Account Executives, Customer Success Engineers, Professional Services, and other field teams, you’ll execute our 90×90 success framework, build and qualify expansion pipeline, lead renewal and expansion conversations, and coordinate resources to remov...
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
An overview of this role
This position is 100% remote and will be based in the United Kingdom or Ireland.
As an Account Manager, you’ll manage the first-year relationship with new GitLab customers and guide them through a critical phase of their journey. You’ll focus on rapid activation and early value realization in the first 90 days, then sustain strategic engagement across the first 12 months to drive adoption, expansion readiness, and a smooth path to renewal. Partnering closely with Account Executives, Customer Success Engineers, Professional Services, and other field teams, you’ll execute our 90×90 success framework, build and qualify expansion pipeline, lead renewal and expansion conversations, and coordinate resources to remov...
Skills & Technologies
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